Next, over the next 2 weeks, we actively monitored and adjusted all the work of remote administrators.
In 2.5 who took on 100% of all communication with clients.
Advantages of remote work format for an administrator
Remote work of two employees results in savings in wages of almost 2.5 times.
The specialist performs strictly defined tasks, which allows him to do it better.
Receiving incoming phone calls
registering clients for services and confirming them, and communicating with clients is done via instant messengers.
Online correction trained employees student database of records and confirmation of services rendered to clients via CRM. Remote administrators do not require any special programs. It is enough to simply provide access in the format required for its operation.
The productivity and motivation of a remote administrator with proper control and organization of the work process is trained employees higher than that of a classic administrator in a salon, since a remote employee works in a comfortable home environment, does not waste time on the road, and can partially combine personal affairs with work.
But there are also disadvantages:
The administrator’s work requires increased attention when working remotely. He does not see what is currently happening in the salon, the work of the masters, so it may be difficult for him to establish feedback with clients.
A remote administrator cannot perform
housekeeping tasks in the salon aero leads or monitor the discipline of the masters.
This format of trained employeeswork is not suitable for all salons. Many economy-class chain salons have long been operating top mistakes when working with search audiences without an administrator, they have their own call center, and single salons cannot afford even remote employees. In premium salons, a remote worker can be an assistant to the manager, but he will not replace a real administrator at the reception. Wealthy clients require increased attention.