Customer service via chat: 4 good practices to adopt
Live chat service is a form of synchronous support where customers can get real-time assistance through conversational tools such as […]
Digital Marketing
Beginner Guide
Digital Marketing
Strategies to influence consumer behavior
Consumer behavior encompasses the actions that people take to satisfy their needs and desires through the acquisition of products or
Digital Marketing
Humanized communication: what it is and how it works in the age of AI
Humanizing a brand is the process of attributing human characteristics to a business entity in order to establish an emotional
Digital Marketing
Generative AI: A Complete Guide for Those Short on Time
With generative AI, there is a strong sense of uncharted territory in terms of its use. It is a truly
Digital Marketing
What is Conversational Marketing and what are its benefits?
Conversational marketing is a strategy that aims to establish dialogues with customers through interactive channels, such as online chat, social
Digital Marketing
Humanized communication: what it is and how it works in the age of AI
Indeed, according to Zendesk’s CX Trends 2024 , 70% of leaders plan to integrate generative AI into many of their
Digital Marketing
Generative AI: A Complete Guide for Those Short on Time
What was once a novelty is now part of the foundation of different technologies, even in sectors such as finance,
Digital Marketing
[TOP 4] Disadvantages of chatbots for customer service
However, consumers still have reservations about using them. According to data from Userlike , 60% of customers prefer to wait
Digital Marketing
What is a chatbot? What is it for and how does it work?
Also called virtual assistants, chatbots are preconfigured programs that can instantly decode questions, query the database, and immediately answer users’
Digital Marketing
Team integration: How is AI applied in the process?
With remote work growing by 27% in 2022 , it is becoming increasingly challenging to achieve efficient team integrations with
Digital Marketing
Purchase intent: how to detect and analyze it with AI?
For companies, this is critical information, as it allows them to develop effective marketing strategies and meet customer needs at