As the owner and manager of a premium beauty salon, I unexpectedly faced the problem of finding an administrator. It happened during the pandemic. a crisis. And the forecast for its development was unfavorable. Many salons simply closed, and many administrators left without work began to look for a place in other industries. Some of them began to consider only remote work for themselves.
Salary requirements also increased
Especially in Moscow and the Moscow region. I set myself the goal of solving the problem for my salon and am ready to share the solution that showed excellent results.
I conducted an experiment on car owner database working with administrators remotely. I chose candidates from the regions. Firstly, there are more personnel there, since there are fewer salons. Secondly, they are ready to work for a lower salary, unlike Muscovites.
What we did
To begin with, we posted an ad on a job portal: in three days we received more than 100 responses, although not everyone industry faced understood what exactly awaited them in the position.
After 2 days, we decided on
The two most suitable industry aero leads faced candidates: they had real experience in administrative work. One girl had previously worked in a beauty salon, the second in a fitness club, both were familiar with CRM.
The training began two days after confirmation of readiness for work. We introduced the administrators to the salon services, the masters, told them about all the nuances of remote work, agreed on the scripts of the phone call, focused on the ethics of correspondence in messengers with clients, and approved the reporting forms.
Communication took place in a convenient format, since it is quite easy to organize online meetings at a time convenient for the manager.
All preparations industry faced what materials do we use for writing advertisements? for the start of work took only three days. During this time, we held several online meetings, set up access to the CRM system, and connected IP telephony.