What should a team leader monitor to do their job better? We recently asked ourselves this question in our team and did a little brainstorming. The result was a list of areas that a team leader should have under control in order to better lead their people and help them develop cooperation with companies.
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Before I get to the reports themselves, I want to say that in this article, by report I don’t mean a dashboard. In some cases, of course, you can best monitor a given area thanks to dashboards,
For example in Looker self employed database Studio, but sometimes it’s just a well-organized Asana. It’s more about what a person should know, what they should perceive.
1. Overview of the client’s “vibe” :
The team leader should know how satisfied the client is and what is bothering them. He should also have an idea of what can be done business registration and obtaining permits to help them. In our case, the specialist often leads the meetings himself,
but the team leader should always be present at at least some of them so that he can listen to what is bothering the client and understand the goals more deeply. Or he can also understand the client’s level of insight into our work and adjust the reports accordingly.
2. Goal achievement review:
Several times a week, the team b2C phone list leader should check how we are doing with spend, whether we are overspending, whether we are meeting turnover or conversion volume.
Once a week, the team leader should also check how we are meeting goals year-on-year or month-on-month, depending on what makes more sense to track.